Contact support via the website chat widget. We can also be reached on Telegram @calidistrodirect
Policies & FAQ
Please read our policies carefully before reaching out or ordering.
Policies are firm to ensure reliable, consistent service for all customers.
Order Process & Policy
All orders must be placed through the website and follow a strict order, payment, and shipping process with no exceptions or modifications:
1. Decide what you want to purchase. You may add products to your cart to keep track.
2. To place your order, reach out to: @calidistrodirect on Telegram or @caliplatesbackup.28 on Signal.
3. The sales assistant will place your order and coordinate payment via cryptocurrency.
4. Tracking Info: Sent within 2 business days of payment confirmation.
Please double-check all details before submitting your order. Accuracy is essential!
Frequently Asked Questions
Orders & Delivery FAQ
Information about ordering, shipping, and delivery.
Is shipping available worldwide?
Yes, we provide secure and compliant shipping services to international locations.
What is the minimum order?
There is no minimum order requirement. If an item is listed on the website, you can order just that. However, shipping is a flat rate of $200 per box, regardless of order size.
What payment methods do you accept?
We accept cryptocurrency only. No other payment methods (e.g., credit cards, PayPal, or bank transfers) are accepted—no exceptions.
Do you offer any discounts?
Yes. We offer volume-based discounts on select products. These are visible on individual product pages.
Discounts are automatically applied based on total quantity ordered.
What is the shipping fee?
Shipping is a flat $200 per box, no matter the destination or order size.
When will my order ship?
Orders typically ship within 2 – 4 business days (ie: Monday – Friday days).
Do you offer same-day or expedited shipping?
We always use the fastest available method based on your location and carrier options.
How long does transit take?
Transit generally takes 3–5 business days. It could take longer depending on your location and the carrier.
What shipping carriers do you use?
We ship via FedEx, UPS, or USPS only. No alternative carriers are available.
When do I get tracking info?
Once your crypto payment is confirmed, a tracking number will be sent to your Telegram account within 2 – 4 business days.
Can I add or change my Telegram username?
Yes. Go to “Account” then the “Telegram” tab.
How can I check my order status? (What do order statuses mean?)
To see your order status, go to: MY ACCOUNT > ORDERS
Pending Payment = We are waiting on your payment, or waiting to confirm your payment.
On Hold = There is an issue with your order and we are looking into it.
Processing = Payment has been confirmed and your order has been sent to the shipping department.
Completed = Your order has shipped.
Is delivery guaranteed?
No. Once the order enters the postal system, we are not responsible for delays, losses, or undelivered packages.
How do I contact support?
Can I add or change my Telegram username?
Yes. Go to “Account” then the “Telegram” tab.
General FAQ
Additional information.
Create an Account
You will be prompted to create an account before checkout. Be sure your account information is correct.
Place Your Order
Select your desired products and add them to your cart for checkout.
Choose Your Shipping Options
Opt for your preferred shipping method, whether local or international, for timely delivery.
Choose Your Payment Options
We accept crypto payments through NowPayments. Pay securely with your choice of coin.
What types of cannabis products do you offer?
How do you ensure product quality?
Hash FAQ
How to cure, smoke, and store hash.
How do I cure the hash?
Proper curing is essential to preserve quality, flavor, and potency.
- Vacuum sealing is critical. Curing begins by tightly vacuum-sealing the resin. This isolates it from oxygen (preventing oxidation) and applies gentle pressure—both necessary for the resin to evolve properly under controlled temperatures.
- Temperature matters. The curing time depends on the temperature you use:
- Higher temperatures (above 30°C) speed up curing but must be closely monitored.
- Lower temperatures slow the process and require more time.
⚠️ Warning: Every resin behaves differently, so there’s no one-size-fits-all timeline. Monitor closely and proceed with caution—especially when you’re new to the process.
General Curing Guidelines (Trichomies Method)
- Hot Cure (20–28°C): 5–12 days
- Cold Cure (8–15°C): 7+ days
- Room Temperature: 1–2 days
🔸 Pro tip: Never over-cure your hash. There’s a narrow window when it’s at its peak. Once you pass that point, you can’t go back. If you’re experimenting, start with a small amount to avoid losing your whole stash.
How do I smoke the hash?
How should I store hash?
